Privacy Policy

1. Basic Information
This privacy policy applies to all persons who use the services of 

Appartementhaus Lechblick
House number 68
6767 Warth
Austria
Tel: +43 664 887 887 28
Email: willkommen@lechblick.at
 
We hereby inform you about the nature, scope, and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to comply strictly with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG 2000, DSG 2018, and TKG 2003). All your personal data will be processed on this basis.
 
By using our services and giving your consent within the meaning of this declaration, you confirm that you are at least 14 years of age and are able to give valid consent, or that you already have the valid consent of your legal guardian or trustee.
 
2. Information pursuant to Art. 13 GDPR
Your personal data, in particular
  • your master data (last name, first name, address, email address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,
  • the data in travel documents (passport number, passport data, date of birth, issuing authority, validity period, nationality) and identity documents (identity card, driver's license, etc., including issuing authority and validity period),
  • data on payment methods and in connection with payments, in particular with EC cards, credit cards, and bank cards,
  • the length of stay you have requested, as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you disclose to us, and
  • special categories of data such as health data and data on special needs and marriage/partnership,
are required for our services. This also includes bookings for travel, tour guides, catering, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer accounts, billing and verification (B2B, B2C, FIT), and ticket bookings.
 
This data is therefore stored and processed by us for these purposes and, where necessary, transferred to third parties with whom we cooperate in order to provide the most effective and best possible service for our customers—this may also include service providers in third countries as processors, software and agency service providers.
 
We do not use profiling or automated decision-making.
The legal basis for these data processing procedures is
 
  • the fulfillment of our pre-contractual and contractual obligations to you,
  • consent obtained from you,
  • statutory, contractual, or other legal obligations on our part (e.g., documentation rights and obligations under accounting, tax, and customs law, contracts, reporting, legal disputes) as well as § 96 TKG (German Telecommunications Act) and
  • our legitimate interests (e.g., improving our customer service, including in the area of direct marketing, or protecting our own legal interests).
The duration of storage is determined by the duration of our business relationship, the consent you have given, and the statutory retention requirements and legal obligations applicable to us. We emphasize that in the case of regular cooperation, we strive to provide the best possible customer service by familiarizing ourselves with the customer requests you have already submitted to us so that we can satisfy you on an ongoing and permanent basis.
 
3. Our website
When you visit our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of access, the user's IP address, data about the accessing computer, in particular the browser and operating system, as well as the amount of data and the notification of successful access. We use this access data for internal statistical purposes, to ensure the security of our website, and to optimize the website. If we suspect illegal activity, the access data will be evaluated to preserve evidence.
 
4. Contact form
By entering your personal data in one of our contact forms, you consent to the transfer, storage, and processing of this data by us for the duration of the handling of this specific inquiry. This applies in particular to your inquiries via contact form, chat, and emails that you send to us. We require this data to process your inquiry and, in these cases, we also store your IP address for the purpose of preserving evidence. The data will be stored for as long as is necessary to handle any additional or subsequent questions you or we may have.
 
The legal basis for this data processing is your consent, our pre-contractual and contractual obligations to you, our legitimate interests and legal obligations of all kinds, and § 96 TKG (Telecommunications Act).
 
5. Newsletter
You are free to subscribe to our newsletter. The registration, for which you must provide your email address and give your consent to receive the newsletter, can only become effective once you have confirmed a link to the registration, which you will receive by email. In order to provide you with targeted information that is of particular interest to you in the newsletter, we give you the option of providing information about specific interests, deadlines, locations, regions, and the like when you register.
 
Each newsletter you receive will contain all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us using the contact details above. We will be happy to help you.
 
The content of our website has been carefully compiled and checked several times, but we accept no liability for the topicality, correctness, and completeness of the information provided. Claims for damages due to the use or non-use of the information or the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement, or delete the offer or parts thereof without prior notice, or to temporarily or permanently discontinue publication of the website.
 
The content and programming of our website are protected by copyright and ancillary copyright. Any reproduction—even in part—and public reproduction, in particular the copying of texts, graphics, and photos, is prohibited without our prior written consent.
 
6. Transfer to third parties / obligations of processors
We may transfer your personal data
  • within the group, taking into account the permissible purposes of use,
  • to processors (e.g., for our electronic advertising in the form of newsletters) and to third parties who must be involved in providing the services you have requested, all of whom have committed to us to comply with the applicable data protection standards.
If compliance with European data protection standards is not possible—for example, because standard contractual clauses, adequacy decisions, or certifications are not guaranteed in a specific case—we will inform you in good time and also obtain the necessary consent from you. For further information, please contact us using the contact details above.
 
We collaborate with the following companies as part of our business activities:
  • pfeifer marketing, madlenerstraße 13 D-87700 memmingen, www.pfeifer-marketing.de (web agency)

7. Cookies and tracking services
We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized when you next visit our website and contribute significantly to speeding up loading processes and making the use of our offers more convenient for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. It is stored on the server of the respective provider, who has committed itself to us as a processor to comply with the applicable data protection standards.
 
After you have visited our website, cookies remain stored on your device unless you refuse them from the outset or actively delete them. Actively disabling cookies may impair the functionality of our websites for you. You can also prevent cookies from being stored by adjusting your browser software settings accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.
 
You can also prevent the data generated by the cookie and related to your use of the website (including your IP address) from being forwarded to Google and processed by Google by downloading and installing the browser plugin available on the google.com website. However, the plugin is only available for certain browser programs.
 
We also use third-party content on our website to make our website as informative and convenient as possible for you. This includes, for example, Google Maps, RSS feeds, and YouTube. For technical reasons, these third-party providers receive your IP address. We have no influence on the use of this data by third-party providers. In this regard, we refer you to the privacy policies of the respective providers.
 
Server log files
The provider of these pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes your browser type and browser version, the operating system used, the referrer URL, the host name of the accessing computer, and the time of the server request. This data cannot be attributed to specific individuals. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of illegal use.
 
Google Analytics
We use Google Analytics, a web analytics service provided by Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually transmitted to a Google server in the USA and stored there. Your IP address is truncated within the European Union beforehand and thus anonymized or at least pseudonymized. Only in exceptional cases is the full IP address transferred to a Google server in the USA and truncated there. Google uses this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. This website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender, and interests of the site visitors. This data comes from interest-based advertising by Google and from visitor data from third-party providers. This data cannot be assigned to a specific person. The IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. In this context, please also note Google's privacy policy, in particular the information available at the following two links: https://www.google.com/analytics/terms/de.|html and https://policies.google.com/?hl=de.
 
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website, as well as Google from processing this data, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. Alternatively, you can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Disable Google Analytics.
 
Google Tag Manager
We use Google Tag Manager, a service provided by Google Inc., on our website. Google Tag Manager enables us to manage website tags via an interface. The Google Tag Manager tool, which implements the tags, is a cookie-free domain and does not collect any personal data itself. Google Tag Manager triggers other tags, which may collect data. Google Tag Manager does not access this data. If deactivation has been carried out at the domain or cookie level, this remains in place for all tracking tags implemented with Google Tag Manager. Google has submitted to and certified itself under the Privacy Shield Agreement concluded between the European Union and the USA. This commits Google to comply with the standards and regulations of European data protection law. For more information, please refer to the following link: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active. Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Further information on data protection can be found on the following Google websites: Privacy Policy: https://policies.google.com/privacy?hl=de , FAQ
Google Tag Manager: https://www.google.com/intl/||de/tagmanager||/faq.html , Google Tag Manager Terms of Use: https://www.google.com/intl/de/tagmanager/|use-policy.html .
Google Re/Marketing Services / Google AdWords / Google AdSense
We use the marketing and remarketing services (hereinafter referred to as "Google Marketing Services") of Google Inc. Google Marketing Services allow us to display advertisements for and on our website in a more targeted manner, so that users are only shown ads that potentially match their interests. If, for example, a user is shown ads for products that they have shown interest in on other websites, this is referred to as "remarketing." For these purposes, when our website and other websites on which Google Marketing Services are active are accessed, a code from Google is executed directly by Google and so-called (re)marketing tags (invisible graphics or code, also known as "web beacons") are integrated into the website. With their help, an individual cookie, i.e., a small file, is stored on the user's device (comparable technologies can also be used instead of cookies). The cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com, or googleadservices.com. This file records which websites the user has visited, what content they are interested in, and which offers they have clicked on, as well as technical information about the browser and operating system, referring websites, visit time, and other information about the use of the online offer. The user's IP address is also recorded, whereby we inform you within the scope of Google Analytics that the IP address is truncated within member states of the European Union or in other signatory states to the Agreement on the European Economic Area and only in exceptional cases is it transferred in full to a Google server in the USA and truncated there. The IP address is not merged with user data within other Google services. The above-mentioned information may also be linked by Google to information from other sources. When the user subsequently visits other websites, advertisements tailored to their interests may be displayed.
User data is processed pseudonymously within the framework of Google Marketing Services, i.e., Google does not store and process the name or email address of users, for example, but processes the relevant data in relation to cookies within pseudonymous user profiles. This means that, from Google's perspective, the ads are not managed and displayed for a specifically identified person, but for the cookie owner, regardless of who that cookie owner is. This does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected by Google Marketing Services about users is transmitted to Google and stored on Google's servers in the USA. The Google marketing services we use include the online advertising program "Google AdWords." In the case of Google AdWords, each AdWords customer receives a different "conversion cookie." Cookies cannot therefore be tracked across the websites of AdWords customers. The information collected using the cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers are told the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users. For more information on how Google uses data for marketing purposes, please visit the overview page: https://policies.google.com/technologies/ads?hl=de. Google's privacy policy is available at https://policies.google.com/privacy?hl=de. If you wish to object to interest-based advertising by Google Marketing Services, you can use the settings and opt-out options provided by Google: https://adssettings.google.com/authenticated?hl=de.
 
CDN – Content Delivery Networks (e.g. Google Web Fonts)
We use various web fonts on our website. These are provided by various providers and delivered via a content delivery network. These include, for example, Google Web Fonts, Adobe Typekit, etc. When you visit our website, your browser will download the required file to your browser cache. This is necessary so that your browser can also display our texts in a visually improved form. If your browser does not support this function, a standard font from your computer will be used for display. You can prevent this by disabling JavaScript in your browser. However, if you disable JavaScript, our website will no longer be fully functional.
 
Google Maps
We use the Google Maps product from Google Inc. By using this website, you consent to the collection, processing, and use of automatically collected data by Google Inc., its representatives, and third parties. The terms of use for Google Maps can be found at https://www.google.com/intl|/
en_US|/help/terms_maps.html.
 
Tripadvisor
We use plugins from TripAdvisor (TripAdvisor Inc., 141 Needham Street, Newton, MA 02464, USA). You can recognize the plugin by the corresponding logos on our site. When you visit our pages, the plugin establishes a direct connection between your browser and the server of the corresponding plugin provider. This service receives the information that you have visited our site with your IP address. We would like to point out that we have no knowledge of the content of the data transmitted or its use by Tripadvisor. For more information, please refer to TripAdvisor's privacy policy at: https://tripadvisor.mediaroom.com/DE-privacy-policy.
 
Easybooking
We use widgets from Easybooking. The widgets are operated by zadego GmbH/easybooking department, Tschamlerstraße 4, A-6020 Innsbruck, Tel: +43 5 0908, Email: office(at)easybooking.at. JULIA, the complete solution, is GDPR-compliant, as are all request and booking forms and the entire hotel program. For more information, please refer to Easybooking's privacy policy 
https://www.easybooking.eu|/de/|footer/nuetzliche-links/datenschutzerklaerung/.
 
8. Information
You may request information about your personal data stored by us at any time free of charge. As the data subject, you also have the right to revoke, access, delete, correct, restrict, and transfer your personal data, provided that we are not subject to any legal obligation to retain such data
 
For more information about your rights as a data subject, please contact us using the contact details above. We will be happy to help you. The Austrian Data Protection Authority (DSB), Wickenburggasse 8-10, 1080 Vienna, is the supervisory authority responsible for complaints.
 
9. Security
We have implemented organizational and technical safeguards, which we continuously evaluate and adapt as necessary, to protect your personal data stored and processed by us.
 
10. Miscellaneous
Our online offering contains links to websites of other providers. We have no influence on whether these providers comply with the statutory data protection regulations. You should therefore always check the data protection declarations offered.
 
We reserve the right to change this data protection declaration at any time and to adapt it to new developments. The new version shall apply as soon as it is made available on our website.